To make your travel healthcare experience as seamless as possible, we have a department for every step of your journey. This includes a Clinical Nurse Liaison Team! This talented team helps our skilled recruiters and travelers navigate the complexities of the travel healthcare industry. Having worked in a variety of healthcare facility settings combined, the Clinical Team has extensive experience in the industry.
We are fortunate to have these women on our team who can not only relate to travelers’ situations but also confidently answer any questions they may have. To kick off Nurses Week, let’s meet our Clinical Nurse Liaison Team (Clinical Team) and gain some of their valuable insight.
1. Where does your industry knowledge and healthcare experience come from?
Carrie: I have been a nurse for almost 10 years. Most of my experience was bedside in the Emergency Department, pre-op, post-op, and rehabilitation. I thoroughly enjoyed bringing peace and comfort to situations that can be chaotic within the Emergency Department.
Betsy: I’ve been a nurse for 16 years and started on a Transplant PCU floor. Then, I transferred to the PACU and pre-op. I’ve primarily worked in a level 1 trauma center, but I’ve also worked in a smaller community hospital, a level 2 trauma center, and ambulatory surgery centers. I also worked as a CNA before becoming a nurse.
Angela: My healthcare experience comes from my previous role as a Patient Care Coordinator. I worked at a neurosurgery office for 17 years and was the point of contact for patients. I helped schedule surgeries and answered any questions they may have.
2. For those that previously worked as nursing professionals, what made you decide to go into this field?
Carrie: There wasn’t a set moment I can think of that made me want to become a nurse. From the get-go, I was always interested in the healthcare field. When I was in high school, I needed to have back surgery and had a phenomenal nurse take care of me. You could tell it was more than just a job and she wanted to make sure I was okay and fully rehabilitated. I even remember her coming to my room and braiding my hair to make sure I felt my best and most comfortable. That experience opened my eyes to the career of becoming a nurse one day.
Betsy: Nursing is my second career – my first career was in Public Relations and Marketing, but I got laid off after 9/11 and I wanted a change. My mom is a nurse, I was always fascinated by her stories, and I’ve always been interested in biology and how the human body works. So, I went back to school at the age of 29 and did the accelerated BSN program at Indiana University.
3. What is your primary role on the Clinical Team?
Carrie: Throughout my day, I usually work on the phone with nurses, ensuring that they are comfortable and confident in their travel assignments. When there is a problem, I’m here to listen and provide solutions. I also coach our recruiters and account managers on how they can show their support for their travelers. Our healthcare travelers are encouraged to contact us if they need advice while on assignment or when searching for their next assignment. I like to help them by providing resources, coaching, and letting them know they are fully supported.
4. What drew you to your current position on the Clinical Team? What helped prepare you for this role?
Betsy: I worked as a Nurse Recruiter for a level 1 trauma center for about 4 years, which I really enjoyed. I hired both perm staff and travelers and worked as a local agency nurse, so I know what it’s like to just be thrown into a facility with little training and have to “figure it out.”
I use my clinical experience all day, every day. When speaking with our travelers, I understand their experiences since I’ve gone through many similar situations myself. I’m also able to translate the clinical language for our recruiters and account managers, which helps them relate to and better serve our travelers. So, I’ve worked on the facility side as well as the nursing side and this was a perfect blend of both jobs.
Angela: During my time as a Patient Care Coordinator, I gained knowledge about the healthcare industry and worked directly with patients. It was my role to walk patients through the process of getting “cleared” for surgery, as well as lifting any restrictions for their next phase of recovery. This 1:1 relationship with patients helped me prepare for my current role. I learned how to become an advocate for what patients need. Now I get to advocate for healthcare travelers while keeping patient care top-of-mind.
5. Why is the Clinical Team so important to travel healthcare workers?
Angela: We provide that extra sense of “security” for our travelers. When questions or issues arise while on assignment, it is our job to find and initiate a solution to ensure the best outcome for travelers. We also work with account managers to educate them on the nursing and allied healthcare professions and share industry updates to improve how we operate internally. In summary, our job is to enhance their overall travel experience and advocate for them.
6. What is the biggest challenge the Clinical Team faces? And what is the most rewarding part of your job?
Carrie: The biggest challenge is working through issues in today’s healthcare system that directly affect our traveler’s day-to-day. The biggest reward is working through these challenges and watching our travelers succeed; ultimately improving healthcare and positively impacting quality patient care along the way.
7. What’s some advice for new healthcare travelers?
Carrie: If you need any assistance, we are always here to help. Do not hesitate to contact us if you haven’t met our clinical team! We are always excited to meet new travelers and learn more about their travel adventures!
Betsy: For new healthcare travelers, it’s important to do your research and ask questions about your contracts. Make sure you know as much as you can about the facility’s expectations and ensure that your skill set matches the new role you’re applying for. That’s always the best recipe for success!
Angela: Keep the line of communication open! Know that we are an available resource to you during your assignment and want to help you succeed in your new role.
The LRS Healthcare Clinical Team is there to support you throughout your healthcare journey! The team aims to provide you with the best possible travel experience and offer a listening ear when needed. It’s just one more way that we show our caregivers that your success is our priority. When you’re ready to start a new adventure, just remember that you have this powerful resource on hand to help steer you in the right direction!